DeliveryWe aim to dispatch your order within 48 hours of receiving your order, please note we are closed on weekends and Bank Holidays. In December, this can be extended to 3 days, due to the high demand.
At checkout you have a choice of 3 types of delivery to the UK.
You also have the option of Pick Up. If you do require Pick Up, please telephone us before travelling to check what time your order will be ready.
The 3 types of delivery to the UK are:
Free Delivery by Royal Mail Standard. Using this service your order should reach you within 5 - 7 working days of us posting
48hr Delivery - £2.95 per order Delivery by Royal Mail 48 hour tracked postage or First Class Mail. Using this service your order should reach you within 3 - 5 working days of us posting.
Royal Mail 24 hour tracked - £5.95 per order. Using this service your order should reach you within 1 day of us posting. A tracking number is obtained should there be any problems.
These are not guaranteed services and Royal Mail will not allow claims for lost parcels until 28 working days has passed.
At the moment we are not shipping out side the UK.
Returns and Cancellation Policy
If you wish to cancel your order, please inform us as soon as possible, either by phone, 029 20369212 or by email, firstname.lastname@example.org. If your order has already been engraved, we are sorry, but we would be unable to cancel the order.
If your item is damage in transit, please inform us as soon as possible, either by phone, 029 20369212 or by email, email@example.com. We will replace the item on return of the damaged item. We may ask for pictures of the damage to the items. If we ask for the damaged item to be returned, we will supply a returns label. Returns will be made using Royal Mail service.
Please note we do not accept returns on personalised items that you have misspelled, UNLESS the fault is ours, in which case we will offer a replacement or full refund. We may ask for pictures of the item. If we ask for the damaged item to be returned, we will provide a returns label. Returns will be made using Royal Mail service.
Please contact us before returning any items.
If returning a non engraved item because you do not like the product, cost of return is paid by the customer.
Our full address is:
Telephone: 029 20369212